There
are basically two methods of recording services provided to
clients - event driven and manually entered. For those service
events that originate in highly structured programs like Head
Start or LIHEAP, service events are automatically recorded by
those modules and passed to Client Tracking . Other kinds of
services like referrals, counseling, and related services not
originating in one of these programs, are entered through a
single screen that adds these services to the database. In either
case the objective is to be able to measure the results and
outcomes of services delivered.
Statistics
required for CSBG are provided automatically by the system.
Units of service provided to clients are counted by individuals
served and by families served, duplicated and unduplicated.
There are on-line inquiry screens that allow you to look up
any client and see all services provided to that client and
all other family members, detailing the service, date of service,
cost, benefit, value to the client, and the results and outcomes
of the service.
