Service
events that originate in highly structured programs like Head
Start or LIHEAP are automatically recorded by those modules and
passed to Client Tracking. Other kinds of services such as referrals,
counseling, and related services are entered through a single
screen that captures the service, date of service, provider, source
of referral, any agencies that the client is referred to, the
outcome or result of the service, and any comments regarding the
service for further review.
Statistics
required for CSBG are provided automatically by the system. Units
of service provided to clients can be counted by individuals served
and by families served, duplicated or unduplicated. There are
on-line inquiry screens that allow you to look up any client and
see all services provided to that client and all other family
members, detailing the service, date of service, cost, benefit,
value to the client, and other relevant data. Another query allows
you to look up a service and see all of the clients who have received
that service. The CSBG Summary of Client Characteristics and Unduplicated
Counts of Services are produced at any time for any time period
the user chooses.
